Privacy

Definitions

Personal Data

Any data about an individual who is identifiable by or in relation to such data.

Data Principal

The individual to whom the Personal Data relates (i.e., you).

Data Fiduciary

The entity that determines the purpose and means of processing Personal Data (i.e., BYUFUEL).

Processing

Any operation performed on Personal Data, such as collection, storage, use, sharing, or deletion.

Information We Collect

We only collect information that you voluntarily provide through our website. This may include:

• Full Name
• Email Address
• Phone Number (if provided)
• Company or Restaurant Name
• City
• Any information you include in your message or enquiry

We also automatically collect limited technical information through analytics tools, including:

• IP address (anonymised where applicable)
• Browser type
• Device type
• Pages visited
• Time spent on the Website
• Referring website
• General geographic region

This technical information is collected for analytical and security purposes only.

How We Use Your Information

We use the information you provide, based on your consent or as otherwise permitted under the DPDP Framework, to:

• Respond to your enquiries
• Contact you regarding our products or services
• Evaluate potential supplier or business partnerships
• Improve our website and user experience
• Understand website traffic and visitor behaviour through analytics
• Maintain website security and performance

We do not use your information for automated decision-making or profiling. We process only the data necessary for the purposes stated above (data minimisation).

Consent and Its Withdrawal

Where we rely on your consent to process your Personal Data, that consent is sought through a clear, affirmative action (for example, submitting a form or accepting cookies). Your consent is free, specific, informed, and limited to the purposes described in this Policy.

You may withdraw your consent at any time by contacting our Grievance Officer. Withdrawing consent is as easy as giving it. Please note that withdrawal will not affect the lawfulness of any processing carried out before withdrawal, and some services may no longer be available to you once consent is withdrawn.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience. These help us understand how visitors use our website, measure traffic, and improve performance.

Non-essential cookies (such as analytics cookies) are used only with your consent. You can control, disable, or delete cookies through your browser settings or, where available, our cookie consent banner. Some Website features may not function properly if cookies are disabled.

Google Analytics

We use Google Analytics to understand how visitors interact with our website. It may collect device information, browser type, pages visited, session duration, approximate location, and website interactions. This information is aggregated and does not identify you personally.

For more on how Google processes data, please visit: policies.google.com/privacy

Google Tag Manager

We use Google Tag Manager (GTM) to manage website tags and analytics tools. GTM itself does not collect Personal Data; it simply enables the deployment and management of tags used on the Website.

Sharing of Information

We do not sell, rent, or trade your Personal Data. We may share your information only when necessary, with trusted service providers (Data Processors) that help us operate our Website or conduct our business, such as website hosting and analytics providers. Such providers are bound by contractual obligations to protect your data and process it only on our instructions.

We may also disclose information where required by applicable law, legal process, or a lawful request by a public authority.

Data Security

We take reasonable technical and organisational measures to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. While we strive to protect your information, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Personal Data Breach Notification

In the event of a personal data breach, we will take prompt action to assess and contain it. Where required under the DPDP Framework, we will notify the Data Protection Board of India and the affected Data Principals without undue delay, along with the nature of the breach and the measures you may take to protect your interests.

Data Retention

We retain Personal Data only for as long as necessary to respond to your enquiry, maintain business records, meet legal or regulatory obligations, and improve our services. When information is no longer required, it is securely deleted or anonymised where appropriate.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their respective privacy policies.

Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect Personal Data from children. Where processing of a child’s data is required, we will obtain verifiable consent from a parent or lawful guardian in accordance with the DPDP Framework. If you believe we have inadvertently collected such data, please contact our Grievance Officer for its deletion.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, or legal requirements. The updated version will be published on this page with a revised Effective Date. We encourage you to review this Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at: